“By removing ourselves from the delivery channel of major technical subsystems, we can act more responsibly and appropriately to ensure customer satisfaction.”
For more than 30 years, Roscor has earned a place among the world’s premier providers of integrated communication solutions. In this time, we’ve had the privilege to design and integrate countless systems for a diverse spectrum of clients with overwhelming success.
In the past several years, however, we’ve come to recognize an emerging—and quite alarming—trend in the way that communications hardware channels operate, especially when providing integrated solutions with multiple manufacturers’ solutions. These problems—and our corresponding solutions—are fourfold:
“The Quick Sell”
Speaking generally, hardware manufacturers’ primary goal is to sell hardware and recognize revenue. To facilitate this end, most of today’s names aim to acquire interest and deliver their goods as quickly as possible. Unfortunately, these priorities often remove the appropriate emphasis from pairing clients with ideal solutions.
Roscor’s meticulous planning and documentation processes inject clients’ best interests back into system acquisition. And, by mapping desired system functionality against all components being offered, our staff can ensure that: a final product will meet all client requirements; funds will be allocated as efficiently as possible; and vendors will retain maximum accountability for the goods and services they offer.
“Misplaced Loyalties”
When system integrators function as resellers, it is in their best interest to maintain close relationships with manufacturers. Unfortunately, this makes it very difficult to “play tough” when an individual deliverable is not up to par.
At Roscor, we’re of the mind that clients should never be forced to compromise their system to fit a supplier’s best interests. Through careful project management, our staff provides the oversight your integration needs to guarantee powerful results.
“Rushed Exits”
Since an integrator’s profitability is tied to the timely delivery of a functional solution (especially when that integrator also assumes the conflicting role of a hardware supplier), it is in his or her best interests to create an exit strategy of least resistance. By definition, this means that final acceptance tests will be slanted toward the easiest possible demonstrations, rather than those which display the full functionality of a system.
A knowledgeable third-party—one dedicated to full-system functionality—can create final acceptance tests which demonstrate that a system has truly met all expected requirements. As a professional service company, Roscor is uniquely positioned to ensure that suppliers fulfill their full responsibilities to a client.
“Diminishing Accountability”
While the integration of disparate solutions is one of an integrator’s key roles, they seldom have the ability to deal with the actual coding of that interconnectivity; instead, this work tends to fall on representatives from the manufacturer. When two manufacturers have APIs, however, each wants the other to adapt to the functionality of their product (thus minimizing their own customization requirements).
Only through detailed documentation of interface control specifications can this work be coordinated and relevant risks mitigated. Through decades of experience, Roscor has the ability to manage 3rd party coding deliverables thereby insuring proper and complete functionality. What’s more, our proprietary management software tracks issues as they arise and identifies the parties responsible for providing fixes.
Our Promise
Roscor is committed to solving these problems. What’s more, we want to transform the status quo of our industry for the better and challenge the way all members of the supply chain approach their responsibilities. By fastidiously documenting customer’s requirements and charting those requirements against the progress offered by manufacturers, vendors and integrators, we’re confident we can provide time-tested value to meet or exceed your needs—both today and tomorrow.
